Chatbot Frustration : Survey Reveals Current Chat Challenges and the Promise of Conversational AI

TeamDynamix|August 2, 2025|
🕧 2 min

To better understand the challenges and opportunities in the use of chat in IT service delivery, TeamDynamix commissioned Foundry to survey 100 IT leaders across a broad range of industries and company sizes. It was no surprise that three-quarters (76%) of chatbot customers report user frustration with existing solutions on at least a semiregular basis, and just one-third of companies report high end-user adoption of their chatbots

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