VertexOne Strengthens Support for C&I Energy Suppliers with Dual Go-Lives

VertexOne, a leading provider of cloud software designed to revolutionize the customer experience within the energy and utility industry, announced today that two energy supply companies, electric and natural gas supplier, Eastern Power & Gas, LLC, and Brooklyn based, Buy Energy Direct, have each successfully migrated and have gone live with VertexOne’s leading billing and customer information system (CIS), VXretail, and electronic data interchange (EDI) solution, VXexchange.

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The migration marks a significant milestone for each company, as both report that since switching over to VertexOne’s retail platforms they’ve seen dramatic improvements in functionality, streamlined operations, and have gained greater visibility into their businesses.

Joe Jajati, CEO of Eastern Power & Gas, which supplies electricity and natural gas to commercial and industrial customers in Ohio, and Florida, said the ability to handle the company’s complex billing needs for its large C&I customers was a driving force in choosing VertexOne.

“Serving large commercial and industrial customers comes with unique challenges, especially when it comes to billing. VertexOne gives us the reliability and flexibility we need to simplify that process and support our growth,” Jajati said.

Mour Laham, COO of Buy Energy Direct, which serves electric C&I customers in New York, echoed that sentiment and emphasized the operational impact of the switch.

“Since going live with VXretail and VXexchange, we’ve been able to automate the entire customer lifecycle, cut operational costs, and significantly improve customer satisfaction,” Laham said. “It’s a platform that positions us to scale and deliver even greater value to our customers.”

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Ananda Goswami, VertexOne Senior Vice President of Sales Strategy, said the successful migrations of both companies demonstrates VertexOne’s versatility in serving both electric and natural gas suppliers with complex C&I customer bases.

“Our ability to support energy suppliers across different commodities and markets, while providing the robust functionality they need to grow and transform their businesses, is what sets us apart,” Goswami said. “These go-lives further demonstrate VertexOne’s ability to deliver solutions that meet the evolving needs of energy suppliers in competitive deregulated markets underscoring its role as a trusted partner in supporting business growth, customer engagement, and the transition to more flexible and data-driven energy services.

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