TTEC’s New Sales Model Slashes Healthcare Costs by 30%!
Austin, Texas, 28th March 2025 – TTEC Holdings, Inc. (“TTEC”) (NASDAQ:TTEC), a worldwide supplier of customer experience technologies and services, has launched a blended healthcare digital sales model that incorporates cost-saving features as well as improved experience for the members.
This model combines TTEC’s technology with skilled personnel to assist in the digital sales efforts of healthcare institutions. It is based on a shared technology model in which participating entities can adopt a unified digital sales strategy while protecting their brand identities and data security.
The cloud-based telephony service incorporates contact center as a service (CCaaS), customer relationship management (CRM) and telephony, as well as “quote, shop, and apply” capabilities. Self-service shopping using internet technology improves the efficiency of the operations.
TTEC asserts that this model and approach can produce cost reductions as high as 30% from optimization of staffing and technology expenditures. Another objective of this model is to increase sales conversions using AI insights and strategies, while personal support from licensed associates is used to improve member satisfaction.
“Our blended healthcare digital sales model changes the way healthcare organizations think about member acquisition and engagement,”
Said John Abou, President, TTEC Engage.
By merging personalized service with technology, we enable our clients to lower expenses, improve revenue, and better serve members – all while keeping data security intact.”
To protect data, TTEC complies with HIPAA policies and has encryption both at rest and in transit with AES 256 bit.
With over twenty years servicing health care organizations, TTEC remains dedicated to serving the health care industry by providing customer-centric digital sales solutions that actually work.
This comes as TTEC faces some ongoing financially problematic scenarios — declining fourth quarter 2024 earnings and 10.4 percent decline from 2023 to 2024 revenue. Nonetheless, TTEC anticipates 2025 revenue within 2,014 and 2,064 million, also expecting to have 10.7% to 11.4% non-GAAP adjusted EBITDA margin.
The adoption of the model illustrates TTEC’s efforts in putting more focus on technology and personalized service to the ever changing needs of healthcare organizations.
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