Pure Storage brings great customer experience to life
Pure Storage has revolutionized customer experience by leveraging ServiceNow technology since 2014. Initially used for IT Service Management, Pure Storage has expanded ServiceNow’s functionality to streamline workflows, eliminate downtime, and improve customer support. By centralizing operations on ServiceNow’s Technology Provider Service Management (TPSM) platform, Pure Storage has significantly reduced response times, optimized processes, and proactively addressed customer issues.
With ServiceNow Impact, Pure Storage is scaling the platform across more teams, using expert coaching, personalized insights, and premium support to enhance business value. The company plans to integrate more ServiceNow products, creating a connected ecosystem to further improve customer and employee experiences.
